Shipping Policy
Last Updated: June 11, 2026
Thank you for shopping with Bllightings. Please review this Shipping Policy before placing an order. This policy explains our shipping coverage, processing time, estimated delivery time, shipping costs, tracking, delivery methods, address requirements, and related delivery terms.
1. Shipping Coverage
Bllightings currently offers standard shipping for eligible orders delivered to addresses in the United States that are available at checkout.
This Shipping Policy applies to orders placed directly through bllightings.com. If a destination, product type, or special delivery service is not available at checkout, please contact us before placing your order.
2. Standard Shipping Cost
Standard shipping is free for eligible U.S. orders placed through our website.
If any paid upgrade, special freight service, white-glove service, indoor placement, unpacking, installation, assembly, packaging removal, or other optional delivery service is available, the cost will be clearly communicated before the service is confirmed.
We do not charge hidden shipping or handling fees. Any applicable taxes or government-imposed charges, if required, will be handled according to checkout settings and applicable law.
3. Order Processing Time
Orders are processed after payment is confirmed.
For U.S. orders, our standard order processing time is:
Processing time: 10-15 business days
Business days are Monday through Friday, excluding U.S. public holidays.
Some in-stock items may be processed sooner. Pre-sale, made-to-order, customized, oversized, fragile, or furniture items may require the full processing window because they may need additional preparation, inspection, packaging, or handling before shipment.
4. Estimated Delivery Time
For U.S. orders, our standard estimated transit time is:
Transit time: 20-30 business days
This means the estimated total delivery time for U.S. orders is:
Total estimated delivery time: 30-45 business days
This is a conservative delivery estimate intended to cover eligible product types, including in-stock lighting, pre-sale lighting, oversized fixtures, furniture, fragile items, and made-to-order products.
Some orders may arrive sooner depending on product availability, item size, destination, carrier schedule, and shipping method.
5. Product Availability and Special Lead Times
Delivery time may vary by product availability, item size, material, fragility, customization requirements, and shipping method.
If a product has a specific lead time that is longer than our standard estimate, that information will be shown on the product page, communicated by our customer service team, or confirmed before shipment.
For customized or made-to-order items, production or preparation may begin after product specifications are confirmed. Please review all product details carefully before placing a customized order.
6. Shipping Methods and Carriers
We may use parcel carriers, freight carriers, or last-mile delivery partners depending on the size, weight, fragility, and destination of the item.
Standard delivery generally includes delivery to the address provided at checkout. For oversized or freight shipments, delivery may require a delivery appointment, signature, or curbside drop-off depending on the carrier and destination.
Indoor placement, unpacking, installation, packaging removal, or assembly is not included in standard free shipping unless specifically confirmed in writing before shipment.
7. Optional Premium Delivery Services
Some large, fragile, or furniture items may be eligible for optional premium delivery services, such as white-glove delivery, indoor placement, unpacking, or installation support.
These services are not included in standard free shipping.
If available, premium delivery service fees will be clearly quoted and confirmed before the service is arranged. We will not add optional delivery service fees without prior confirmation.
8. Tracking Information
Once your order ships, we will send tracking information to the email address provided at checkout.
Tracking updates may take time to appear after the carrier receives the package. For freight or oversized shipments, tracking may update less frequently than standard parcel shipments.
If you cannot locate your tracking information or the tracking page does not update, please contact us at support@bllightings.com.
9. Shipping Address
Please make sure your shipping address is complete and accurate before placing an order.
Bllightings is not responsible for delays, failed delivery, returned packages, or additional delivery costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or shipment.
10. Delivery Delays
We work to ship orders within the estimated delivery window, but delivery may be affected by carrier delays, weather conditions, holiday volume, address issues, product availability, logistics processing, or other circumstances outside our direct control.
If we become aware of a significant delay affecting your order, we will provide updated information when available.
11. Lost, Returned, or Refused Packages
If tracking shows that a package may be lost or has not updated for an unusual period, please contact us so we can help review the issue with the carrier.
If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to complete a required delivery appointment, additional reshipping costs may apply. We will contact you before arranging a reshipment.
12. Damaged Packages, Defective Items, Incorrect Items, or Missing Parts
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible with:
1. Your order number
2. Photos of the product and packaging
3. A short video showing the issue, if applicable
4. A description of the problem
After review, we may provide replacement parts, an exchange, a refund, or another appropriate solution according to the condition of the item and our Refund Policy.
Please keep the original packaging until the issue is reviewed, as carriers may require packaging photos for damage verification.
13. Returns and Exchanges
Shipping-related issues involving returns or exchanges are handled according to our Refund Policy.
Please do not send items back without contacting us first. Our customer service team will provide the correct return instructions and return address if your return or exchange request is approved.
14. Contact Information
If you have questions about shipping, delivery, tracking, damaged items, or missing parts, please contact us:
Email: support@bllightings.com
Phone: +1 (917) 605-7191
Hours: Monday-Friday, 9:00 AM-7:00 PM
Time zone: Pacific Time / Los Angeles Time
Business address: 248 Route 25A, #2019, East Setauket, NY 11733, United States
Please do not send returns to the business address above unless our customer service team specifically instructs you to do so.
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