FAQ

Frequently Asked Questions
Last Updated: June 11, 2026

1. Why are your prices competitive?

Bllightings operates as an online retailer and works with manufacturing and supply-chain partners to offer designer lighting and selected home furniture at accessible prices. Product prices may vary by size, material, finish, customization, and availability.

2. How do I cancel my order?

You may request cancellation by contacting support@bllightings.com before your order ships.

If the order has not shipped, we will issue a full refund to your original payment method. If the order has already shipped, it cannot be canceled in transit and may be handled under our standard return process after delivery.

Customized or made-to-order items may not be eligible for cancellation after production, sourcing, or special preparation has started.

3. Can I return items if I change my mind after delivery?

Yes. We accept returns and exchanges within 30 calendar days after delivery if the item meets our return eligibility requirements.

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or missing parts due to an issue verified by Bllightings. Bllightings does not charge a restocking fee for eligible returns.

Original standard shipping is free for eligible U.S. orders and will not be deducted as a separate outbound shipping fee from eligible refunds.

4. What should I do if my item arrives damaged, defective, incorrect, or missing parts?

Please contact us as soon as possible with your order number, photos of the product and packaging, and a short video showing the issue if applicable.

After review, we may provide replacement parts, an exchange, a refund, or another appropriate solution according to the condition of the item and our Refund Policy.

5. What should I do if I have issues during installation?

Please review the product details and installation instructions before installation. We recommend using a qualified electrician where required.

If you encounter a product-related issue before or during installation, contact us with your order number, product photos, and a description of the issue. Damage caused by improper installation, misuse, unauthorized modification, or customer-caused damage may not be covered by our Refund Policy or Warranty Policy.

6. Am I eligible for a refund for confirmed quality defects?

If a manufacturing defect is verified, we may provide replacement parts, an exchange, a refund, or another appropriate solution depending on the condition of the item and the nature of the issue.

Please contact us with your order number, photos, and a short video showing the problem if applicable.

7. How long will delivery take after ordering?

Free standard shipping is available for U.S. orders. Estimated total delivery time is 30-45 business days, including 10-15 business days for processing and 20-30 business days for transit.

Oversized, fragile, customized, or pre-sale items may require the full delivery window. Some in-stock items may arrive sooner depending on product availability, item size, destination, carrier schedule, and shipping method.

8. When will I receive tracking information?

Tracking information is normally sent to the email address provided at checkout after your order ships.

Tracking updates may take time to appear after the carrier receives the package. For oversized or freight shipments, tracking may update less frequently than standard parcel shipments.

9. Is bronze finish the same as black finish?

No. Bronze and black are different finishes and may use different coating processes. If you need a specific finish, please confirm color details with customer service before ordering.

10. Can I customize rod, cord, or chain length for high-ceiling installation?

Some products may support customization of suspension rods, cords, or chain lengths. Please contact us before placing your order or before production begins.

Customized or made-to-order items may not be eligible for cancellation, return, or refund after production, sourcing, or special preparation has started unless the item arrives damaged, defective, incorrect, or materially different from the confirmed order details.

11. Do you offer trade or bulk purchase pricing?

Trade or bulk pricing may be available for interior designers, architects, contractors, developers, real estate professionals, and other qualified trade customers.

Please contact support@bllightings.com with your business information and product list. Trade terms, pricing, shipping, returns, warranty, and payment terms may vary and should be confirmed in writing before purchase.

12. What payment options are accepted?

Available payment options are shown at checkout. These may include major credit cards, PayPal, Apple Pay, Google Pay, or other payment methods supported by the website.

13. What materials are used in your products?

Materials vary by product. Please review the product page for details such as frame material, finish, shade material, crystal type, glass type, dimensions, bulb requirements, and other specifications.

14. What should I prepare before buying lighting?

Before ordering, please check the product dimensions, ceiling height, installation location, finish color, bulb requirements, wiring conditions, and whether professional installation is needed.

For customized products, please confirm all size, material, finish, cord, chain, rod, and design details before production begins.

15. Do I need a professional electrician?

We recommend hiring a qualified electrician where required, especially for hardwired fixtures, ceiling-mounted products, oversized fixtures, or installations involving electrical wiring.

16. Are your chandeliers manufactured in the USA?

No. Our products are made through manufacturing and supply-chain partners, including partners in Zhongshan, China. Product origin may vary by product type and supply arrangement.

17. How should I clean my light fixture?

Always disconnect the power supply before cleaning.

For metal frames, use a soft cloth dampened with mild soapy water, then dry with a clean cloth. Avoid abrasive cleaners.

For crystal or glass shades, hand clean carefully with mild soapy water and a soft cloth. Do not clean delicate parts in a dishwasher unless the product instructions specifically say it is safe.

18. Does your product include a warranty?

Eligible products include a 3-year manufacturer warranty covering manufacturing defects under normal use. Bulbs are excluded.

Warranty coverage does not include damage caused by misuse, improper installation, unauthorized modification, customer-caused damage, normal wear and tear, or natural disasters. Please review our Warranty Policy for details.

19. Are your fixtures UL certified?

Certification status may vary by product and component. Some electrical components may be UL-listed where applicable, but complete fixture certification may vary by product.

Please contact us before purchase if a specific certification, listing, or compliance document is required for your project.

20. Is online checkout on bllightings.com secure?

Our website uses SSL encryption technology where applicable to help secure data transferred between you and the Site. Payment processing is handled through supported payment providers and the website checkout system.

Please review our Privacy Policy for more information.

21. Still have unanswered questions?

If you cannot find the answer to your question, please contact us:

Email: support@bllightings.com
Phone: +1 (917) 605-7191
Hours: Monday-Friday, 9:00 AM-7:00 PM
Time zone: Pacific Time / Los Angeles Time
Business address: 248 Route 25A, #2019, East Setauket, NY 11733, United States