Refund policy

1. Order Cancellation

Orders Not Yet Shipped:

Within 24 hours of purchase: Full refund.

After 24 hours but before shipment: A 5% handling fee of the total order amount will be deducted.

Orders Already Shipped but Not Yet Delivered:

These will be processed as returns, and a 15% restocking fee will be deducted from the refund.

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2. Return Policy

We accept returns and exchanges within 30 calendar days from the day after the product is received. Returns will not be accepted after 30 days.

To be eligible for a refund, the product must:

1. Be unused, undamaged, and in its original packaging.
2. Not have been installed.
3. Returns within 30 DaysIf the product has any manufacturing defects, you may return it for a 100% refund, and we will also reimburse your return shipping cost.

Returns for Personal Reasons

Examples:

1. You don’t like the product.
2. The size doesn’t fit your needs.
3. You don't like the color
4. Inappropriate space
5. You want to cancel the order after it has shipped.

In such cases:

A 15% restocking/storage fee will be applied.

You will also be responsible for the return shipping cost.

Returned items must be in their original, resalable condition and packaging.

Once we confirm that the product is unused and undamaged, the original outbound shipping cost will also be deducted from your refund.

Example:

If your original order total was $600, and you are returning it for personal reasons:

You would cover the return shipping cost (e.g., $100)

After we receive and inspect the item, your refund would be $410

(Total minus $100 outbound shipping and $90 restocking fee)

If the return is due to a quality issue, we will cover all return shipping costs.

Note: Please notify us of any manufacturer defects or shipping damage within 48 hours of delivery. Include photos and videos for verification.

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3. Refund Processing

How to Process a Return:

Initiate Your Return

1. Reply to your order confirmation email.
2. Specify the items to return (product name, SKU, or product link).
3. Include your reason and preference (refund or replacement).

 Packaging Requirements

1. Products must be unused, undamaged, and in original packaging.
2. Include all parts, materials, and documentation.

Shipping Instructions

1. Take photos of the package inside and out before shipping.
2. Use an insured, trackable shipping service.
3. You are responsible for shipping costs upfront. If the return is due to a product issue, we’ll refund the shipping after verification.
4. If using "Signature Required," ensure the courier allows signing on the delivery notice.
5. After shipping, send a photo of the shipping receipt and tracking number to:support@bllightings.com

Refund Timeline

1. Once the return is received and verified as unused and undamaged:
2. Refunds will be processed within 1–3 business days.
3. A confirmation email will be sent once completed.
4. Refunds will be issued via the original payment method (credit/debit card, etc.).
5. It may take 3–5 business days for the refund to appear in your account.

Note: Refunds will not be issued if we do not receive the returned product, or if it is refused upon delivery and destroyed by the shipping carrier.

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4. Exchanges

1. Exchanges are treated as a return + new purchase.
2. Custom products are not eligible for exchange.

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5. Custom Orders

Orders for custom-made items cannot be canceled after production has begun.

 Custom items include:

1. Custom height
2. Custom size
3. Custom color
4. Custom components

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6. Contact Information

Email: support@bllightings.com

Phone：+1（917）605-7191

Hours:Monday-Friday 9am-7pm

Time zone：Los Angeles (GMT-8)